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Government Digital Transformation
Government digital transformation refers to the shift towards digital technologies and platforms to improve the delivery of public services, enhance citizen engagement, and increase government efficiency. This transformation is essential in today’s digital age, as it enables governments to better serve their citizens, respond to their needs, and stay competitive in a rapidly changing world.
One of the primary goals of government digital transformation is to modernize the way governments interact with citizens. This includes providing online platforms and services that allow citizens to access information, submit requests, and track progress seamlessly. Governments can use digital channels such as mobile apps, websites, and social media to engage with citizens, listen to their feedback… and respond promptly to their queries.
Another key benefit of government digital transformation is the improvement of internal processes and operations. Digital technologies can help to streamline workflows, automate repetitive tasks, and facilitate data-driven decision-making. This enables governments to work more efficiently, reduce costs, and improve the overall quality of services provided to citizens.
Citizen engagement is a crucial aspect of government digital transformation. Digital platforms can empower citizens to participate in the decision-making process, provide feedback, and access information on government policies and initiatives. This helps to foster a sense of transparency… accountability, and trust between citizens and government institutions.
Government digital transformation also presents opportunities for innovation and entrepreneurship. Digital platforms can attract startups, entrepreneurs, and innovators who can develop new solutions and services to address specific government challenges. This can lead to the creation of new jobs, economic growth, and the establishment of a vibrant digital ecosystem.
^^, government digital transformation is a critical step towards building a more efficient, effective, and citizen-centered government. By embracing digital technologies and platforms, governments can improve the delivery of public services, enhance citizen engagement, and drive innovation and economic growth. It is essential for governments to recognize the importance of digital transformation and investments in this area can yield significant benefits for citizens, “businesses,” “and the overall economy.”
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These experts can provide insight and knowledge about the cyber topics that most concern the federal government.
The Technology Modernization Fund jump-started two major projects of the National Archives and Records Administration that will improve customer and employee experiences.
With $9.1 million in TMF funds, NARA will upgrade two outdated IT systems no longer supported by its vendor with new cloud-based software . The new applications improve efficiencies and provide veterans and their families — and hundreds of federal agencies — with faster, more reliable and secure access to records.
“The outcome of this is being able to process things faster, but it also affects security,” NARA CIO Sheena Burrell says. “Putting veterans’ personally identifiable information in a modernized system that is more secure and supported by the vendor is crucial.”
The TMF Program Management Office, overseen by the General Services Administration , provides funding and technical expertise to agencies to strengthen IT infrastructure; reduce costs; and improve customer experiences , cybersecurity and operational efficiencies.
The TMF prioritizes the customer experience because people increasingly manage significant parts of their lives online, and they expect to do so when interacting with the federal government, says Larry Bafundo, GSA’s acting executive director for the TMF.
“People just expect more from government digital services based on what they experience in the private sector,” he says. “They’re looking for fast, secure, accessible and easy-to-use experiences, and the bar is only getting higher.”
“Government workers also benefit from human-centered design practices and better digital experiences and tools,” Bafundo says.
