According to researchers at Drexel University’s LeBow College of Business, the impact of self-checkout on grocery store loyalty is a topic of major importance! š¤ They’ve embarked on a quest to uncover the secrets of these self-service stations.
It turns out that self-checkout can have a profound effect on customer loyalty! šŖ While some customers may appreciate the convenience and speed of these machines, others may feel frustrated or disconnected from the shopping experience.
How do you feel about them?
Source: MSN
